There is a world of work to be done at a venue before and after fans descend for a show. The person in charge of getting it done is the General Manager, who supervises the day-to-day operations of Headliners Music Hall. With administrative, logistical, and creative duties in both the front- and back-of-house, there’s never a dull moment. This is a hands-on job. You will be expected to perform administrative tasks as well as supervising performances at night and on weekends.
Headliners’ General Manager is responsible for hiring, training, scheduling, and supervising in-house staff. Maintaining a diverse and equitable atmosphere is key to a happy staff and a successful venue. You will oversee the cleaning, maintenance and safety of the venue to ensure Headliners and its in-house gear and operations are in good working order so that artists and patrons have a positive and memorable experience.
The General Manager duty is to communicate and coordinate with performers and the venue production manager before and after shows. You must work closely with the tour. The General Manager will work with the production staff to schedule show labor and coordinate hospitality, book runners, or merch sellers etc for artists and their traveling party. You will work with the box office staff to reconcile ticket sales and settle the show with the tour manager. You will also execute artist contracts for all artists performing at Headliners.
You will come up with creative and profitable ways to fill open nights on the calendar, including scheduling theme nights, creating artist residencies, and planning other private events.
The General Manager will be the primary oversight for ownership for all profit and cost centers within the Headliners organization including bar sales, payroll, vendors and contractors. Additionally, you will work with our bookkeeper to manage show settlements, maintenance expenses, and payroll for our employees.
● Personnel management
● F&B management experience
● Event booking, planning & execution
● Knowledgeable in Microsoft Office, and Google Suite
● Written and verbal communication
● Contract negotiation
● Sponsorship activation
● POS experience
● Time management
Vacation: 2 weeks paid vacation and holidays
Sick Pay: 7 days annually
Partially subsidized Health Insurance plan available after 90 days
Duties and Responsibilities:
Assist with the development, implementation, and execution of social marketing plans across venues. Assist with promotional communication projects for all venues.
Work closely with the Marketing team to coordinate weekly schedules, review contests, ideas, research and upcoming shows.
Coordinate and execute creative and strategic social media marketing campaigns across all platforms including but not limited to: Facebook, Instagram, Twitter that engage fans, build venue fan base and raise show awareness.
Actively participate in marketing meetings with new and engaging marketing ideas
Coordinate ticket giveaway promotions with various media and retail outlets, fulfilling and executing promotional campaigns that maximize show exposure.
Assist in creating show email announces for media and fan eblasts as well as update and organize eblast database.
Maintain and update the media lists (radio, television, print, web, retail)
Maintain and update venue/promoter websites.
Assist in creating, developing and maintaining venue marketing collateral for shows and promotions (promotional fliers, posters, calendars, digital banners).
Spearhead and organize street team, timely poster ordering, verifying receipt of materials, distribution and invoicing.
Spearhead and organize intern program to assist both Prosim and Headliners
Represent Marketing Department day-of -show including assisting in coordination of on-site media and social content coverage, etc.
Ability to work extended hours, including weekends and evenings is required (as dictated by show dates, deadlines, etc.).
Actively participate in weekly marketing meetings with new and engaging marketing ideas
Assist with day to day marketing tasks as needed.
Research ways to increase interactions and optimize content for sharing/virally
Keep up with the fast pace of social and digital media, what the competitors are doing and what new measurement tools are being used.
Pursue new social media platforms for additional event coverage.
Researching interesting and relevant artist content and community content for our social feeds.
Essential Job Requirements and Skills:
Bachelor’s degree preferred, but not required
Prior experience in event assisting/planning or marketing experience preferred, but not required
Highly organized, punctual, detail-oriented, ability to multi-task
Strong communications skills, both oral and written
Expert knowledge of Facebook, Instagram, Twitter, Mailchimp, Squarespace, Word Press, LinkedIn, and more, as well as expertise for organic content and paid campaigns
Proficient in Office Documents (Word, Excel, Power Point, Pages, Numbers, Google Docs)
Graphic design capabilities is a plus (Photoshop, Pixelmater, Canva)
Knowledge of basic html, Squarespace, Word Press and Mailchimp
Flexible schedule including nights and weekends
Eager to learn and be proactive with new tasks
The ability to conduct yourself in a professional matter at all times
Ability to work in a very busy, high-pressure, small-team setting
2 Weeks Paid Vacation + Holidays.
Employer contribution to group health insurance plan available after 90 days